Last updated: August 2026

We want customers to receive the products they ordered in appropriate condition. This policy explains how we deal with cancellations, returns, damaged products and refunds.

Nothing in this policy affects statutory rights that apply under UK law.

Cancelling an Order

If you need to cancel an order, contact:

info@redpandapeptides.co.uk

as quickly as possible.

If the order has not entered the dispatch process, we will make reasonable efforts to cancel it.

Once an order has been dispatched, different cancellation and return provisions may apply depending on the product and your statutory rights.

Returns

Because certain research products may have specialist storage, integrity or handling requirements, their suitability for return will depend on the circumstances.

We may be unable to accept a return where permitted by applicable law if, for example:

• A product has been opened or used
• A security or protective seal has been broken
• Required storage conditions cannot reasonably be verified
• A product is temperature-sensitive and cannot safely be returned to stock
• The product has been damaged through inappropriate customer handling

We will assess return requests individually and apply any statutory cancellation or return rights that apply.

Damaged, Faulty or Incorrect Products

If an item arrives damaged, appears faulty or is not what you ordered, please contact us promptly.

Email info@redpandapeptides.co.uk with:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the packaging where relevant

We may ask you to retain the item and packaging while we investigate.

Where appropriate, we may provide a replacement, refund, partial refund or another remedy required by law.

Storage After Delivery

Customers are responsible for following any applicable storage instructions after receiving their products.

If deterioration or damage occurs because a product was stored or handled incorrectly after delivery, we may be unable to provide a refund or replacement for that deterioration.

This does not affect your rights where the product was faulty, damaged or otherwise non-conforming when supplied.

Refunds

Approved refunds will normally be issued to the original payment method.

We aim to process approved refunds within 5–10 business days, although your bank or payment provider may require additional time before funds appear in your account.